Contact

FAQ

Frequently Asked Questions

General

Why does Parkingmate monitor the digital parking solution with a camera?

Parkingmate uses camera-based license plate recognition to monitor parking areas efficiently,reliably, and fully automatically. This allows unauthorized parkers to be identified, parking violations tobe documented, and authorized users to pass through without effort. This reduces control costs,improves space utilization, and creates transparency for operators.

Can the system be used regardless of weather and season?

Yes. The cameras used are robust, weather-resistant, and designed for permanent use—365 days ayear.

Does license plate recognition work in the dark?

Yes. Thanks to day/night switching and IR technology, capture is reliable even in complete darkness

I have received a payment request from Parkingmate. Who do I contact if I have questions?

Please contact Parkingmate Support. All contact information can be found on the letter.

Who is Parkingmate?

Parkingmate is a provider of digital parking management with camera-based capture, automated processing of contractual penalties, and a comprehensive operator portal.

How does digital parking management work?

1. License plate is captured on entry. 2. The system checks authorization. 3. Authorized vehicles park as usual. 4. Unknown license plates → automatic violation. 5. The operator receives a notification; the system triggers a contractual penalty.

Is license plate capture permitted in Germany?

Yes, provided it is used for parking area management and is communicated transparently.

Data Protection & Data Security

Legal

Is license plate capture permitted in Germany?

Yes, provided it is used for parking area management and is communicated transparently.

Does license plate capture have to be reported to the data protection authority?

Generally not, as long as the requirements of the GDPR are complied with.

Data collection

What data is captured, stored and processed?

License plates, times of entry and exit, parking events, as well as relevant violation data.

In which country are the data stored and processed?

On secure servers within the EU.

Where does Parkingmate obtain the personal data from?

From camera capture and—if there are violations—from the legally permissible keeper (registeredowner) query with the Federal Motor Transport Authority (Kraftfahrt-Bundesamt).

Storage & deletion

In which country are the data stored and processed?

On secure servers within the EU.

How long does Parkingmate store personal data?

Only as long as necessary: either for parking management or for handling contractual penalties inaccordance with statutory retention periods.

What happens to captured license plates if no parking violation occurred?

These data are deleted after a short time, as there is no further purpose.

Security

How are personal data protected?

Through secure servers, encrypted storage, and GDPR-compliant processes.

Technology & System Performance

Camera technology

Which camera hardware does Parkingmate use?

Professional, vandal-resistant cameras with IR and day/night technology.

Are images of people processed?

No. Only license plates and relevant vehicle data are processed.

Environmental influences

Does the system also work in rain or snow?

Yes, the camera is weatherproof and vandal-resistant.

How does sunlight or headlight glare affect the system?

Day/night technology compensates for difficult lighting conditions

How reliable is the system in backlight?

The camera compensates backlight using an IR filter and automatic exposure.

System availability

What happens if the internet connection fails?

All video sequences are stored locally and synchronized later.

Does the system also recognize foreign license plates?

Yes. The system is designed for different license plate types.

Parking Violations & Payment Requests

Process & review

How does Parkingmate enforce parking violations?

Automated: capture, keeper identification, payment request, reminders/collection process.

May the costs for the keeper query with the KBA be charged to the driver?

Yes. These fees may be charged within the scope of the legal regulations.

Is an increased usage fee (contractual penalty) legally permissible?

Yes. If signage and parking rules are clearly communicated and a violation has been documented,charging it is legally permissible.

How can I view evidence photos?

Via the contact option specified in the letter or the online portal.

Payment & driver identification

Can I pay the contractual penalty online?

It is the automated recognition and assignment of license plates on entry and exit in order todocument parking authorizations and parking events precisely.

How can I specify who was driving the vehicle?

You can enter the driver details via the online portal.

Operator options

As the parking lot owner, can I cancel payment requests?

Yes. A case can be canceled at any time via the operator portal.

Using THE Parking LOT

General parking process

Do drivers still need a parking disc or ticket?

No. Parkingmate operates completely ticketless.

How are drivers informed about license plate recognition?

Through clearly visible signage on the parking lot.

Do drivers have to slow down when entering and leaving?

No. Recognition works at normal entry speed.

How can I report incorrectly recognized license plates?

If your license plate was captured incorrectly or you believe the payment request is not correct, youcan report this via the contact options stated in the letter. The case will be reviewed, evidence photoswill be checked, and it will be corrected or canceled if necessary.

Parking authorizations

How are parking authorizations issued?

Via the operator portal. Authorized users can manage license plates in self-service.

Can users change their license plate themselves at any time?

Yes. Users can update their license plates in self-service at any time.

What happens if a user/company employee leaves?

In almost all industries: retail, fitness, gastronomy, leisure, hospitality, healthcare, commercial realestate, residential complexes, and much more.

Visitor parking

How does visitor parking work without a barrier?

Visitors can be registered via the service portal or by operator approval. The camera automaticallyrecognizes the license plate.

Costs, Billing & Operator Information

Pricing structure & revenues

Who is Parkingmate suitable for?

For all private parking lot operators who want to monitor mechanically and without barriers—forexample fitness studios, doctors’ practices, business parks, restaurants, hotels, offices, and muchmore.

Is Parkingmate only for ground-level parking lots?

No. Parking garages, underground garages, and mixed areas can also be integrated.

In which industries can digital parking management be used?

In almost all industries: retail, fitness, gastronomy, leisure, hospitality, healthcare, commercial realestate, residential complexes, and much more.

Operator info

What does Parkingmate do?

Parkingmate monitors parking areas digitally, detects violations automatically, performs keeperidentification, and handles the entire processing of contractual penalties including reminders.

What advantages does Parkingmate offer?

- No one-time costs
- Fully automatic, reliable 24/7 monitoring
- Immediate processing of violations
- Self-service for authorized users
- Additional revenue from contractual penalties
- Minimal administrative effort
- Transparent data and high process reliability

Where does Parkingmate operate?

Parkingmate offers its service throughout Germany.

Installation & Infrastructure

Requirements

Does the parking system need WiFi or LAN?

The system transmits data in real time. A stable internet connection is required; the camera alsostores data locally.

What is required to install the technology on my parking lot?

Only a power connection. Parkingmate handles planning, installation, and operation.

Process

Where are the cameras positioned?

At entry and exit points as well as relevant drive-through points.

Who owns the hardware?

Parkingmate provides the hardware with no one-time costs.

Who handles planning and installation?

Parkingmate handles everything as a full-service provider.

How long does installation take?

Installation is quick—usually ready for use within a short time.

Locations of use

Is Parkingmate only for ground-level parking lots?

No. Parking garages, underground garages, and mixed areas can also be integrated.

About Parkingmate

Areas of application

Who is Parkingmate suitable for?

Is Parkingmate only for ground-level parking lots?

No. Parking garages, underground garages, and mixed areas can also be integrated.

In which industries can digital parking management be used?

In almost all industries: retail, fitness, gastronomy, leisure, hospitality, healthcare, commercial realestate, residential complexes, and much more.

The company

Who is Parkingmate?

Parkingmate is a provider of digital parking management with camera-based capture, automatedprocessing of contractual penalties, and a comprehensive operator portal.

What does Parkingmate do?

Parkingmate monitors parking areas digitally, detects violations automatically, performs keeperidentification, and handles the entire processing of contractual penalties including reminders.

How does Parkingmate work?

With camera-based license plate recognition, real-time software, an operator portal, and automatedviolation processing. Operators retain full control over rules, approvals, and cancellations.

What advantages does Parkingmate offer?

- No one-time costs
- Fully automatic monitoring
- Immediate processing of violations
- Self-service for authorized users
- Additional revenue from contractual penalties
- Minimal administrative effort
- Transparent data and high process reliability

Where does Parkingmate operate?

Parkingmate offers its service throughout Germany.

ParkingmateKonrad-Zuse-Bogen 2282152 Krailling / GERMANY

FAQ

Frequently Asked Questions

General

Why does Parkingmate monitor the digital parking solution with a camera?

Can the system be used regardless of weather and season?

Does license plate recognition work in the dark?

I have received a payment request from Parkingmate. Who do I contact if I have questions?

Who is Parkingmate?

How does digital parking management work?

Is license plate capture permitted in Germany?

Data Protection & Data Security

Legal

Is license plate capture permitted in Germany?

Does license plate capture have to be reported to the data protection authority?

Data collection

What data is captured, stored and processed?

In which country are the data stored and processed?

Where does Parkingmate obtain the personal data from?

Storage & deletion

In which country are the data stored and processed?

How long does Parkingmate store personal data?

What happens to captured license plates if no parking violation occurred?

Security

How are personal data protected?

Technology & System Performance

Camera technology

Which camera hardware does Parkingmate use?

Are images of people processed?

Environmental influences

Does the system also work in rain or snow?

How does sunlight or headlight glare affect the system?

How reliable is the system in backlight?

System availability

What happens if the internet connection fails?

Does the system also recognize foreign license plates?

Parking Violations & Payment Requests

Process & review

How does Parkingmate enforce parking violations?

May the costs for the keeper query with the KBA be charged to the driver?

Is an increased usage fee (contractual penalty) legally permissible?

How can I view evidence photos?

Payment & driver identification

Can I pay the contractual penalty online?

How can I specify who was driving the vehicle?

Operator options

As the parking lot owner, can I cancel payment requests?

Using THE Parking LOT

General parking process

Do drivers still need a parking disc or ticket?

How are drivers informed about license plate recognition?

Do drivers have to slow down when entering and leaving?

How can I report incorrectly recognized license plates?

Parking authorizations

How are parking authorizations issued?

Can users change their license plate themselves at any time?

What happens if a user/company employee leaves?

Visitor parking

How does visitor parking work without a barrier?

Costs, Billing & Operator Information

Pricing structure & revenues

Who is Parkingmate suitable for?

Is Parkingmate only for ground-level parking lots?

In which industries can digital parking management be used?

Operator info

What does Parkingmate do?

What advantages does Parkingmate offer?

Where does Parkingmate operate?

Installation & Infrastructure

Requirements

Does the parking system need WiFi or LAN?

What is required to install the technology on my parking lot?

Process

Where are the cameras positioned?

Who owns the hardware?

Who handles planning and installation?

How long does installation take?

Locations of use

Is Parkingmate only for ground-level parking lots?

About Parkingmate

Parkingmate
Konrad-Zuse-Bogen 22
82152 Krailling / GERMANY