FAQ
Frequently Asked Questions
General
01
Why does Parkingmate monitor the digital parking solution with a camera?
02
Can the system be used regardless of weather and season?
03
Does license plate recognition work in the dark?
04
I have received a payment request from Parkingmate. Who do I contact if I have questions?
05
Who is Parkingmate?
06
How does digital parking management work?
07
Is license plate capture permitted in Germany?
Data Protection & Data Security
Legal
01
Is license plate capture permitted in Germany?
02
Does license plate capture have to be reported to the data protection authority?
Data collection
01
What data is captured, stored and processed?
02
In which country are the data stored and processed?
03
Where does Parkingmate obtain the personal data from?
Storage & deletion
01
In which country are the data stored and processed?
02
How long does Parkingmate store personal data?
03
What happens to captured license plates if no parking violation occurred?
Security
01
How are personal data protected?
Technology & System Performance
Camera technology
01
Which camera hardware does Parkingmate use?
02
Are images of people processed?
Environmental influences
01
Does the system also work in rain or snow?
02
How does sunlight or headlight glare affect the system?
03
How reliable is the system in backlight?
System availability
01
What happens if the internet connection fails?
02
Does the system also recognize foreign license plates?
Parking Violations & Payment Requests
Process & review
01
How does Parkingmate enforce parking violations?
02
May the costs for the keeper query with the KBA be charged to the driver?
03
Is an increased usage fee (contractual penalty) legally permissible?
04
How can I view evidence photos?
Payment & driver identification
01
Can I pay the contractual penalty online?
02
How can I specify who was driving the vehicle?
Operator options
03
As the parking lot owner, can I cancel payment requests?
Using THE Parking LOT
General parking process
01
Do drivers still need a parking disc or ticket?
02
How are drivers informed about license plate recognition?
03
Do drivers have to slow down when entering and leaving?
04
How can I report incorrectly recognized license plates?
Parking authorizations
01
How are parking authorizations issued?
02
Can users change their license plate themselves at any time?
03
What happens if a user/company employee leaves?
Visitor parking
01
How does visitor parking work without a barrier?
Costs, Billing & Operator Information
Pricing structure & revenues
01
Who is Parkingmate suitable for?
02
Is Parkingmate only for ground-level parking lots?
03
In which industries can digital parking management be used?
Operator info
01
What does Parkingmate do?
02
What advantages does Parkingmate offer?
03
Where does Parkingmate operate?
Installation & Infrastructure
Requirements
01
Does the parking system need WiFi or LAN?
02
What is required to install the technology on my parking lot?
Process
01
Where are the cameras positioned?
02
Who owns the hardware?
03
Who handles planning and installation?
04
How long does installation take?
Locations of use
01
Is Parkingmate only for ground-level parking lots?
About Parkingmate
Areas of application
01
Who is Parkingmate suitable for?
02
Is Parkingmate only for ground-level parking lots?
03
In which industries can digital parking management be used?
The company
01
Who is Parkingmate?
02
What does Parkingmate do?
03
How does Parkingmate work?
04
What advantages does Parkingmate offer?
05
